Question 1

Where can you ship to?

Answer

Anywhere in the world! We have global fulfilment coverage and there’s nowhere we are not able to send orders.

Question 2

What different shipping options do you support?

Standard
Express

Standard shipping may be tracked or untracked for most print on demand products, depending on destination. Express shipping is typically with a courier, will be tracked and will be a fast, premium service.

Answer

We have two different shipping options; each increasing in price and speed:

Question 3

Why hasn’t my order been delivered yet?

Mistyped or incorrectly formatted address
Customs and import restrictions
Failed delivery attempts (i.e. no one home to receive the order)
Postal strikes
Other adverse conditions (such as storms and natural disasters)

If there is a protracted delay with your order then our customer support team will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window then please contact contact@miaohki.com for additional information. Occasionally, orders do get lost in the mail - more often, we find, when being shipped untracked to less common shipping destinations. In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement. Just let us know at contact@miaohki.com and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.

Answer

All items have estimated delivery times to give you an idea of how long it typically takes to deliver a product to various countries around the world. Factors which could delay delivery times include:

Question 4

What happens if a product is damaged in transit?

Answer

We ask for a photo of the damaged goods, and we’ll then gladly send a free replacement.

Question 5

How much will it cost to ship my order?

Answer

Delivery costs vary depending on the product and destination. We strive to keep delivery costs as low as possible.

Question 6

Do orders ship with tracking?

Answer

To track your order we provide you with an email and tracking link when your product ships.

Question 7

What if I need to change the shipping address?

Answer

Please email contact@miaohki.com and we will update it manually; providing the item hasn’t passed beyond the point where changes can be made.

Question 8

Can I return my products?

Answer

We do not accept returns of unwanted items but we may collect photos of damaged or incorrect items for investigation.

Question 9

How do I place orders?

Answer

There are prints, tattoo tickets and shirts on the shop page of our website, ordering information can be found on each product page, just email contact@miaohki.com if you're still having trouble.

Frequently Asked Questions