Question 1

Will there be duties or a brokerage fee?

Accepted Answer

I (Mia) send out all originals, so I use light shipping materials and try to reduce shipping costs. Unfortunately, I can't control the customs/duties on custom fine art prints or custom shirts because they come from various locations depending on paper type, size availability or where you're ordering from. I will always try to limit these costs wherever possible, but please keep in mind that the shipping materials for fine art prints, etc., can be bulky or awkwardly shaped, or which may also contribute to the shipping fee. Please get in touch if you have any questions.

Question 2

What does "Printful" mean on some items?

Accepted Answer

"Printful" items are printed to order and sold at a lower price. They may take a bit longer to arrive. Contact us at contact@miaohki.com for specific design requests from the "Work" page.

Question 3

How do I place orders?

Accepted Answer

There are prints, tattoo tickets and shirts on the shop page of our website, ordering information can be found on each product page, just email contact@miaohki.com if you're still having trouble.

Question 4

What are your shipping destinations?

Accepted Answer

We ship worldwide! Our global fulfillment covers all destinations.

Question 5

What different shipping options do you support?

Accepted Answer

We have two different shipping options; each increasing in price and speed:
Standard
Express
Standard shipping may be tracked or untracked for most print on demand products, depending on destination.
 
Express shipping is typically with a courier, will be tracked and will be a fast, premium service.

Question 6

Why hasn’t my order been delivered yet?

Accepted Answer

All items have estimated delivery times to give you an idea of how long it typically takes to deliver a product to various countries around the world.
 
Factors which could delay delivery times include:
Mistyped or incorrectly formatted address
Customs and import restrictions
Failed delivery attempts (i.e. no one home to receive the order)
Postal strikes
Other adverse conditions (such as storms and natural disasters)
If there is a protracted delay with your order then our customer support team will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window then please contact contact@miaohki.com for additional information.
 
Occasionally, orders do get lost in the mail - more often, we find, when being shipped untracked to less common shipping destinations. In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement. Just let us know at contact@miaohki.com and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.

Question 7

What happens if a product is damaged in transit?

Accepted Answer

We ask for a photo of the damaged goods, and we’ll then gladly send a free replacement.

Question 8

How much will it cost to ship my order?

Accepted Answer

Delivery costs vary depending on the product and destination. We strive to keep delivery costs as low as possible.

Question 9

Is tracking available for orders?

Accepted Answer

Yes, we provide an email with a tracking link once your product ships.

Question 10

How can I update my shipping address?

Accepted Answer

Email us at contact@miaohki.com to update your shipping address. We'll handle it manually as long as the item hasn't progressed too far in the shipping process.

Question 11

Are returns accepted?

Accepted Answer

We don't accept returns for unwanted items. However, if your item is damaged or incorrect, please send us photos for investigation.

Frequently Asked Questions